Privacy Policy

Elevate Detailing UK Ltd is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, contact us through an advertisement or use our vehicle detailing and protection services.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Business name: Elevate Detailing UK Ltd

Website: www.elevatedetailinguk.com

Location: Exeter, Devon, United Kingdom

Contact email: Elevatedetailinguk@yahoo.com

Registered office: Unit 20 Onyx Business Park, Exeter

Elevate Detailing UK Ltd is the data controller responsible for personal information collected in connection with our services.

Depending on how you interact with us, we may collect:

• Your name and contact details, including email address and telephone number.
• Vehicle information, including make, model and registration number.
• Details of the services you’re interested in.
• Information supplied through website enquiries, Google Ads lead forms and other contact forms.
• Booking information, service history and payment records.
• Website usage information, subject to applicable cookie and tracking consent requirements.
• Communications relating to enquiries, quotations and appointments.

We only request information reasonably necessary for the relevant purpose.

We may use your information to:

• Respond to enquiries and quotation requests.
• Discuss suitable vehicle protection and detailing services.
• Arrange, manage and confirm appointments.
• Provide our services and associated aftercare.
• Maintain customer records and service history.
• Process invoices and payments.
• Improve our website, advertising and customer experience.
• Send promotional communications where legally permitted.

We do not sell your personal information to third parties.

We process personal information under the following legal bases, as appropriate:

• Contractual necessity: To provide quotations, manage bookings and fulfil services you’ve requested or contracted with us to perform.
• Legitimate interests: To respond to relevant business communications, maintain customer relationships, prevent misuse of our services and improve business operations, where those interests are not overridden by your rights.
• Legal obligations: To maintain records and comply with applicable accounting, tax and other legal requirements.
• Consent: Where required for direct marketing or optional website cookies and tracking technologies.

Where processing relies on consent, you may withdraw that consent at any time.

Elevate Detailing UK Ltd uses Google Ads to promote its services, including paint protection film, ceramic coatings, paint correction and vehicle detailing.

When you submit an enquiry through a Google Ads lead form, Google collects the information you provide and may share it with Elevate Detailing UK Ltd.

We may transfer enquiry details into HubSpot, our customer relationship management platform, to manage enquiries and communicate with prospective customers.

Information collected may include your name, email address, telephone number, vehicle details and services of interest.

Submitting an enquiry does not automatically mean you will receive ongoing promotional marketing communications.

Google and HubSpot may also process information under their own applicable privacy policies.

We may share relevant personal information with trusted service providers where necessary to operate our business, including:

• HubSpot, for enquiry and customer relationship management.
• Google, for advertising and associated measurement services.
• Website hosting and technology providers.
• Booking, invoicing and payment processing providers.
• Professional advisers or public authorities where required by law.

We only share information where there is an appropriate purpose and legal basis.

Some providers may process personal information outside the United Kingdom. Where required, we use appropriate lawful transfer mechanisms and safeguards, such as the standard contractual clauses and equivalent safeguards adopted by providers including Google and HubSpot.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Enquiry information is retained while we respond to and manage your enquiry and, where appropriate, for a reasonable period afterwards.

Customer booking, service and financial records may be retained for longer where necessary for contractual, warranty, accounting or legal requirements.

When information is no longer required, we take reasonable steps to delete or securely dispose of it.

We may contact you regarding your enquiry, quotation, booking or services you’ve requested.

We will only send promotional marketing communications where permitted by applicable law.

Where marketing consent is required, we will request it separately.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and measure advertising performance.

We use Google Analytics (provided by Google) to measure website visits and whether our Google Ads lead to enquiries. When an enquiry form is successfully submitted, a "lead" event is sent to Google; this records that an enquiry happened and the page it came from, not what you wrote in the form. Google may use this data to measure and improve our advertising.

Visitors in the UK, EEA and Switzerland are asked for consent first through our cookie banner, and these cookies stay off unless you choose "Accept". We keep a record of your choice, when you made it and the notice you saw. You can change or withdraw your choice at any time using "Cookie settings" in the website footer.

For further details, please refer to the information in this policy or contact us using the details below.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to customer information is restricted to those who reasonably require it for legitimate business purposes.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

Subject to applicable legal conditions, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request restriction of certain processing.
• Request transfer of certain information.
• Object to processing based on legitimate interests, including direct marketing.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details provided in this policy.

You also have the right to raise concerns with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

We do not undertake automated decision-making or profiling that has legal or similarly significant effects on individuals.

We may update this Privacy Policy periodically to reflect changes to our services, technology or legal obligations.

Any updates will be published on our website with a revised date.

For questions about this Privacy Policy or how your information is handled, please contact:

Elevate Detailing UK Ltd

Exeter, Devon, United Kingdom

Email: Elevatedetailinguk@yahoo.com

Website: www.elevatedetailinguk.com